Dunn-Edwards was running a stable version of SAP and was looking for higher quality support and better value for their support maintenance spend.
Dunn-Edwards was running a stable version of SAP and was looking for higher quality support and better value for their support maintenance spend.
2 PagesW E N S CHALLENGE Dunn-Edwards was running a stable version of SAP and was looking for higher quality support and better value for their support maintenance spend. They also wanted to reallocate cost savings to more value-add projects within the development organization. To counter companywide budget challenges, Dunn-Edwards looked to their internal IT department to cut expenditures without affecting technology advancements. Since SAP maintenance was one of the company’s largest IT expenditures, Dunn-Edward’s CIO began looking for alternative support options. They had been increasingly dissatisfied with the quality and high price of SAP support; annual premiums continued to climb significantly year over year and satisfactory support on ECC6 diminished. APPROACH Dunn-Edw
