CHALLENGES Over the past decade, the numbers of non-English speakers have risen in all but seven states in the United States, with California reporting the highest growth percentage. The City of Santa Ana, California is home to a diverse population that includes 76.6% of their constituents identifying as Latinx. Santa Ana City officials, including City Clerk Daisy Gomez, were faced with the challenges of increasing access to public meetings in terms of language and of pivoting to remote meetings. Santa Ana, CA CASE STUDY OVERVIEW Recognizing the need to be as inclusive and transparent as possible for all its residents, the City of Santa Ana made its public meetings accessible in both English and Spanish. The City hired translators and provided its meeting agendas in both languages, even

Join for free to read