CASE STUDY Cupertino, CA Cupertino, CA Creates Transparency Through Data With Rock Solid As a city driven by data, Cupertino worked with Rock Solid to transform their 311 system into a customer-focused insights powerhouse. The highly integrated service request management platform and citizen portal have helped the city create transparent and effective service delivery that residents, staff, and city leaders take pride in. Challenges The City of Cupertino was looking for a way to be more transparent with its residents and staff within its 311 operations as part of a city-wide focus on data. From PCI to Tree Services, says Andy Badal, Asset Management Technician at the City of Cupertino, “we have dashboards for everything.” But 311 services could not provide the same level of

Join for free to read