Customer Case Study (continued) 1 When compared with Front Range Solutions HEAT®, the Giva Service Management Suite resulted in a: 80% increase in productivity by using Giva’s dashboards and reports 60% increase in meeting service level agreements 50% increase in productivity by using Giva’s integrated custom forms 45% increase in the number of the calls logged due to Giva’s intuitiveness and ease of use 40% increase in productivity of IT personnel traveling between 16 sites Santé Health Systems is a large healthcare man- agement services organization providing IT and technical support across 16 geographically dispersed sites in California. The Giva Service Management SuiteTM including Giva® eHelpDeskTM, eKnowledgeManagerTM, eChangeManagerTM and eAssetMan

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