Customer Case Study (continued) 1 Saint Elizabeth Health Care has been an active participant in the development of community health in Canada for more than a century beginning in 1908. Today, Saint Elizabeth has 6,500 employees spread across 25 office throughout Canada. The Giva Service Management Suite TM including Giva ® eHelpDesk TM, eKnowledgeManager TM, eChangeManagerTM, eAssetManager TM and eAutoDiscovery TM was deployed in the cloud as the internal IT service desk. The Challenge By David Burne IT Leader Saint Elizabeth was looking for the newest generation of IT service desk functionality and a long-term vendor partnership to respond to rapid organizational growth. Following an evaluation of other service desk vendors, the organization identified concerns that repla

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