Copyright © 2021 Teleperformance SE. All rights reserved. Complete or partial external use or reproduction is strictly forbidden. Samsung: Partnering to Create an Intelligent and Efficient Customer Service OperationSamsung Electronics Benelux is a distributor of consumer electronic products who is redefining the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, memory, system LSI, foundry and LED solutions. In 2014, Samsung realized they needed to transform their customer service operations to make it easier for consumers to access support, and for agents to provide it. So, Samsung started looking for a company that would work seamlessly with their technology partners, provide industry-leading expertise in managing customer interac

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