Toshiba Business Solutions revamped its outdated invoicing system by partnering with Esker to implement an electronic invoice delivery solution. Facing issues like manual processing, poor readability, and delayed payments, TBS introduced customer web portals and e-invoicing to streamline operations. The initiative led to a 1-day reduction in Days Sales Outstanding (DSO), a \$342,000 ROI, and a 28% customer adoption rate—surpassing their original 20% target. Average transaction time dropped by 50%, from 10 to 5 minutes, while automation freed up staff to focus on high-value tasks.

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