Sally Hair and Beauty gives its telephony system a ‘make-over’ to improve failing customer service
Sally Hair and Beauty gives its telephony system a ‘make-over’ to improve failing customer service
2 Pages“The old system was problematic and did not support the growth of the company. Customers were not getting through and were often being dropped off as we could not handle more than five calls at any one time.” Barry Katz, Central Operations Controller for Sally Beauty UK & Ireland. Highlights l Sally Hair and Beauty (Sally Beauty) operates 290 UK-based retail stores. Their existing telephony hardware was inflexible and they needed an e
