Hair Club, founded in 1976, is one of the world’s most widely recognized hair restoration providers. Hair Club’s corporate call center conducts lead generation and appointment setting for over 95 Hair Club locations in the U.S., Canada and Puerto Rico. To manage these programs more ef? ciently, the company wanted to add an automated contact platform to replace its manual system. Bob Goupil, Director National Call Center, explains, “We were us

Join for free to read