Case Study
Flexible and sustainable growth: Entanet transforms its contact center to capitalize on its business success
Flexible and sustainable growth: Entanet transforms its contact center to capitalize on its business success
n n Sector: Telco n n Product: ContactWorld for Service n n Seats: 59 With organizations becoming increasingly reliant on their business critical connectivity solutions, the networks on which these solutions are built have never been so important. Entanet has invested heavily into developing a high quality, robust and resilient next generation MPLS network to deliver reliable, high quality voice and data connectivity services. From small beginnings providing dial-up internet access to local businesses, Entanet has grown consistently and organically, developing new services to meet customers’ increasing demands. Why choose a cloud contact center? Entanets in-house telephony system was reliable but had limited functions. Customers sometimes had to wait too long to get through and ca