Salesforce Communities® equips Health Leads and its advocates with a new and differentiated healthcare service model
Salesforce Communities® equips Health Leads and its advocates with a new and differentiated healthcare service model
1 PagesCASE STUDY CUSTOMER EXPERIENCE HEALTHCARE © 2015 West Monroe Partners | westmonroepartners.com | 800.828.6708 AN UNCOMMON BLEND The challenge Health Leads used spreadsheets and a legacy patient management database to track patient and services information. The legacy database made it difficult to enter, track, and share patient information both internally and with hospitals and clinics serving patients’ needs. In addition, volunteer ad
