ATN International, a telecommunications company focused on connecting underserved and remote communities, successfully enhanced its service delivery using ServiceNow's telecommunications solutions. With the acquisition of Alaska Communications (ACS), ATN aimed to bring fast broadband to Alaska's challenging environments. By integrating sales, order management, billing, and support systems into a seamless digital workflow, ATN significantly improved order processing times and customer experience. The use of ServiceNow's tailored solutions enabled ATN to reduce manual errors, increase productivity by 20-30%, and achieve quick, efficient service setup, even in remote areas.

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