1 CUSTOMER SUCCESS INDUSTRY & SALARY REPORT Customer Success Industry & Salary Report 20222 CUSTOMER SUCCESS INDUSTRY & SALARY REPORT Introduction Just as businesses started to recover from the disruption caused by the COVID-19 pandemic, 2022 threw a curveball of economic and geopolitical uncertainty into the mix. From record high global inflation and sanctions on international trade due to conflict in Europe, to supply chain disruption caused by climate change; this year has presented its fair share of new hurdles for businesses. Fortunately, most customer success departments have weathered the storm well—showing both their resilience and proving their ongoing value to the businesses they support. And with customer acquisition proving to be one of the highest costs for many bus

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