SaaS Platform Replaces Hiring More Support Reps For a Self-Service Knowledge Base For Customers "We were looking to get away from making MS Word documents, user manuals and other PDF based documents, tried open source solutions, and ultimately found Helpjuice" – Chris F, Technical Lead, StoreTraffic.com What's the purpose / goal of your KB? Our company does not have the budget to hire more customer support resources so we were looking for a way to reduce the volume of calls and e-mails that we are receiving. Having a great WiKi and customer self-help page that is simple, customizable and cross device compatible was a necessity. After implementing the solution Helpjuice provides into our customer responses and learning material for our hardware and software projects, it did not takes us l

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