Local US Government Innovating With A Knowledge Base For Residents To Reduce Customer Support Tickets "Helpjuice has allowed us to make a center for all resident information to get instant knowledge at their fingertips, making the daunting task of creating and deploying our knowledge base exponentially easier" – Tanner D., IT Support What problem are/were you looking to solve with Helpjuice? As a city government, there are many different departments that interface with residents on a daily basis. The city decided to pursue the creation of an "information center" where residents could either call or stop by in person to have questions answered, register for sports, set up trash collection, and more. The "information center" would bring together many different departments and information int

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