Reference IP Dynamics GmbH Billstraße 103 - D-20539 Hamburg - T. +49 40 5727 – 6767 - info@ipdynamics.de - www.ipdynamics.de After a whole weekend of thunderstorm and torrential rain, it was extremely busy at the R+V service center on Monday, the 19th of Sep- tember. Coincidentally the first day after the new contact center plat- form went live! The Voxtron Communication Center however dealt smoothly with the rush. This day marked the conclusion and the successful crucial test of a project that had been completed in only eight months time: the implementation of a new company wide contact center platform based on the Voxtron Communication Center. R+V general project leader Ingo Müller and his team of system specia- lists and project managers were able to keep up with all projec

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