IP Dynamics GmbH Billstraße 103 - D-20539 Hamburg - T. +49 40 5727 – 6767 - info@ipdynamics.de - www.ipdynamics.de Reference With its 25 branch offices, ista Deutschland GmbH is one of the largest corpo- rate entities within the ista International GmbH global network. While in the past the organizational structure of ista meant that each site operated its own, independent communications unit, including call centers, this was out of step with the company’s ongoing international growth. From the perspective of the business, the flexible distribution of processes across all sites was no longer viable. In mid-2013, ista International GmbH began planning the redesign of their entire communications structure. With a view to improving business and service processes as well as simpl

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