CASE STUDY Royal Bank of Canada Canadian multinational financial services company – Royal Bank of Canada now boasts a 95% user satisfaction rate and a 38% saving in production time after incorporating Adapt into their learning and development programme. The bank serves over 16 million clients and has 86,000 employees worldwide and has a Learning and Development team that is largely based in Toronto with team members also based in the US, UK, Caribbean, Luxembourg, and Malaysia.Challenge Like all businesses, RBC needed to provide relevant, timely learning to their widespread employee base, while keeping it as engaging and accessible as possible. It was important for the team to create training that was not only accessible on multiple devices but it also needed to support mul

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