CASE STUDY Royal Bank of Scotland From the world’s first overdraft, and the first house purchase loan by a UK bank, to the first fully-fledged internet banking service, the bank has a history of making life easier for its customers. The bank is committed to serving communities and putting the interests of their 1.8m personal customers first. Royal Bank of Scotland (RBS) has paved the way in banking since it was established.Challenge RBS wished to digitalise part of their face-to-face induction training in order to form a blended learning approach for their new starters. The main purpose of this was to reduce the amount of time that inductees were spending in the classroom and to provide a more consistent approach to induction across their global locations. The learning objecti

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