CASE STUDY DesjardinsContext Headquartered in Montreal, Canada, the Desjardins Group is the largest association of credit unions in North America. Training in Desjardins call center environments had traditionally been Instructor-led (ILT), but there was a belief that there must be a more efficient way. Whilst ILT had been successful in the past, the executive felt that the time spent away from desks and the costs connected were not the best way forward. Desjardins chose Stream (formerly Curatr) to undertake an experiment; could social learning be used as an alternative to ILT? Solution A product knowledge course was created using a mixture of Articulate Storyline for rapid, bite-size content development and Stream to deliver. Instead of spending a lot of time with subject matte

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