Case Study Rocky Mountain Health Plans retains call center talent with Upland Panviva INDUSTRY Healthcare COMPANY Rocky Mountain Health Plans Grand Junction, CO rmhp.org Founded in Grand Junction, Colorado in 1974 as a locally owned, not-for-profit organization, Rocky Mountain Health Plans provides access to affordable, quality health care enabling its more than 229,000 members across the Western Slope to live longer, healthier lives. Rocky Mountain Health Plans used Upland Software’s Panviva to increase their call-center staff retention rate by 70%. Now, staff reach proficiency quickly and can more efficiently and accurately resolve complex customer needs. 2“Our reps are very engaged. Panviva is so easy for them to use. The more that we get them involved with Pa

Join for free to read