Case Study AvMed tackles call center complexity with Upland PanvivaINDUSTRY Healthcare COMPANY AvMed Miami, FL avmed.org AvMed has provided health care coverage to Florida citizens and businesses for over 40 years, working with small and large employers in most major markets around the state. AvMed used Upland Software’s Panviva to deliver fast, accurate information to agents as the company expanded its offering to include a new range of healthcare plans. Even with more complicated plans, the time required to train agents has fallen by 40% and errors have declined with it. With trainers able to update information 70% faster, AvMed’s Medicare Customer Service score has improved from four stars to a perfect five. 2“What did we do before? I’ve said so many times, we

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