Case Study Health Alliance tackles expansion and health reform stresses with Upland Panviva.INDUSTRY Healthcare COMPANY Health Alliance Medical Plans Champaign, Illinois healthalliance.org Health Alliance Medical Plans is an Illinois-based insurer serving 270,000 members. The company has two contact centers with a total of 100 customer service representatives. Health Alliance used Upland Software’s Panviva to provide step- by-step guidance to customer service representatives that allows them to find accurate answers fast. 2“The business process guidance software tells agents what application they should use based on the customer interaction. Representatives don’t waste time hunting for information in multiple applications or guessing at answers.” – Angela Beitelm

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