Robust Incident Engineering And Program Management Support Services For Seamless Operations SITUATION Lack of an effective service management system led to a major outage with the customer’s mission-critical services. This resulted in prolonged unavailability of data to the customer’s mobile service users IMPACT The outage affected the customer’s ability to serve their clients, thus impacting revenue and brand value. Once the service was recovered, the customer implemented a proactive incident engineering and program management system focused on services that were acquired and operated on non-standard platforms. These requirements drove the need for a partner who could deliver centralized support for services spanning multiple platforms and proprietary networks, wh

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