How ITC Infotech Assisted a Cloud & Enterprise Services Company to Improve its Incident Management System & Fix Live Site Outages SITUATION A global services organization (GSO) is responsible for supporting and maintaining the infrastructure of one of the world’s largest email and storage systems. As the organization’s business grew organically by tens of millions of users, acquisitions, and new functionalities that increased its storage footprint, the GSO found its live site outages soar while its efficiency dropped dramatically. IMPACT As a result, the global cloud and enterprise services provider experienced an alarming increase in live site outages as it added capacity to support growth in its business. These outages adversely affected its brand and revenue. RESOL

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