Centrally Managed Remote Support for VDI Helped to Reduce Yearly Support Cost by Over 70% SITUATION The client implemented VDI (Virtual Desktop Infrastructure) for its Windows based corporate environment, provisioning virtual desktop for its internal users. The VDI solution has been implemented to provide easy and secure connectivity to the users who are working from home or any other remote location, and get access to the corporate network without any hassle IMPACT The VDI infrastructure required 24/7 support to ensure higher uptime and uninterrupted availability. However, the client was having issues with getting resources to support during the non-working hours and the exercise was becoming an expensive affair as well as difficult to manage the infrastructure. The

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