Nice helped Creditas revolutionize workforce management by automating schedule generation, tracking adherence, punctuality, shrinkage, and productive tasks. Their solution improved schedule adherence by 16%, increased agent punctuality by 25%, and upgraded leave management. Nice also enhanced operational visibility, providing insights into opportunities and KPIs. This empowered Creditas, a leading Latin American online credit platform, to optimize workforce efficiency, support a seamless user experience, and strengthen its market position across Brazil and Mexico.

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