Norbridge -- Technology | Reverse logistics process improvement Case - Reverse logistics process improvement Challenge For a top-tier computer manufacturer, Norbridge staff was asked to develop a new returns business design in order to: Cut costs, assets and time involved in shipping, handling, processing, testing and repair of products returning from the field Quantify the business case for change Recommend an implementation plan Approach Processes were mapped, cycle times were determined and costs were fully modeled across transportation, operations, assets and warehouses Multiple potential returns business models and flow paths were identified and analyzed using the costing and cycle time model developed Intermediate findings were carefully validated with key client executives to build

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