Responsive User Friendly Portals Leveraged Enhanced Customer Satisfaction SITUATION The portals of a newly licensed health insurance company were not customer friendly and lacked some basic features that modern users expect and that drives customer satisfaction. IMPACT End users today demand control over their information. A feature rich responsive website that can be accessed across multiple platforms and that offer a seamless experience across applications, platforms and functionalities are critical factors in determining customer loyalty. RESOLUTION The solution implemented by ITC Infotech was able to address the key challenges by creating cloud based responsive portals equipped with self- service features for extended usability.The Customer The customer is a newly lic

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