Patient Portals Dos and Don’ts

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Patient portals save staff time, reduce costs, and enhance patient satisfaction. Nearly 75% of patients prefer online appointment management, and 22% would switch providers for access to health records. Over half would leave due to poor staff interactions or delayed responses. Portals should be user-friendly, allow multimedia messaging, and support prescription refills and insurance updates. Practices that engage patients effectively through portals gain a competitive edge, while those that don’t risk losing patients to more tech-savvy competitors.

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Patient Portals Dos and Don’ts

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