Resolve Transforms Self-Service for Global Service Desk Organization The world’s largest banking institutions have many challenges in common, but none is as pressing on the mind of the CIO than the heavy weight of manual processes on the effectiveness and efficiency of IT. When a Top 10 Global Bank sought to reduce this burden, the problem presented to Resolve was simple: make a significant impact on IT’s primary strategic goals by improving productivity and reducing costs. CHALLENGE While the problem statement was simple, the challenges they faced were complex. They needed to select the right vendor to ensure that the solution implemented was flexible and scalable with the ability to span functional boundaries across the organization. SELECTING THE RIGHT PARTNER When enterprise

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