Case Study

Consolidated Communications Gains Network Reliability and Improved Customer Service

Consolidated Communications Gains Network Reliability and Improved Customer Service

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Consolidated Communications Gains Network Reliability and Improved Customer Service with Resolve As a provider of advanced communications services to both residential and business customers in Illinois, Texas and Pennsylvania, Consolidated Communications (NASDAQ:CNSL) offers local and long distance telephone, digital phone, high-speed Internet access and digital TV over its technologically advanced IP-based network. Maintaining 24x7 uptime across that network — as well as delivering the highest levels of customer service — is essential to the company’s success, which is why Consolidated chose Resolve to support its operations across the U.S. Combining Resolve with IBM® Tivoli® Netcool® software, the company is able to prevent network downtime and loss of service to customers, wh

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