© Fluid Topics 2021 Large-format Printers Swiss Manufacturing Global Customer Base Strong Partner Network We sat down with swissQprint’s Technical Communication Leader Johannes Müller to find out how they got there and what is happening next. A larger client base can challenge a business organi - zation. In the case of swissQprint, the impact of their growing installation base had led to an explosion in service costs. The company needed to find a scalable solution that would allow them to maintain service levels up to the Swiss company’s standards while brin - ging costs under control. swissQprint rapidly identified that enabling self-service support was key to unlocking their growth and decided to implement a documenta- tion portal to support not only their own services, but

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