CASE STUDY Delivering Exceptional Service with a Lean Staff At Clarion Hotel® The Hub by Nordic Choice2 DELIVERING EXCEPTIONAL SERVICE WITH A LEAN STAFF Changing Times in Hospitality Like many properties in 2020, Clarion Hotel® The Hub found itself operating with a lean staff. Initially, this was difficult for many hotels. Even with modest occupancy comes distractions. With fewer workers, tasks typically build up and take longer to complete. The Clarion Hotel® The Hub management team used ALICE Housekeeping alongside Service Delivery and Guest Messaging to streamline and automate workflow to manage tasks, save time, and, most importantly, delight their guests.3 DELIVERING EXCEPTIONAL SERVICE WITH A LEAN STAFF Since partnering with ALICE in 2018, several innovative Housekeeping feat

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