CASE STUDY Automated Messaging At the River Terrace Inn, A Noble House Hotels & Resorts Property2 AUTOMATED MESSAGING AT THE RIVER TERRACE INN, A NOBLE HOUSE HOTEL Today's guests expect clear, consistent, real-time communication. That’s especially true in times of uncertainty, such as a pandemic or natural disaster. Noble House used ALICE Guest Messaging to build a dynamic communications workflow that adapted to each touchpoint, reduced staff workload, and delivered on guest expectations. Changing Expectations3 AUTOMATED MESSAGING AT THE RIVER TERRACE INN, A NOBLE HOUSE HOTEL Things are ever-changing - the traditional confirmation letter is not working anymore. The guest needs to be communicated with dynamically. We need the pre-arrival text; we need the automated arrival message; w

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