Repair and Maintenance Alliance Framework for Scottish Water – Clancy Docwra Description: The R&M Alliance Framework Contract for Scottish Water was an exciting development for the business as it was the largest framework contract undertaken in Scotland and it was also the only clean water infrastructure contract in the region. The work consisted of, general work, water repairs, valves and FHs, customer connections, mainlining, mainlining valves, ironwork, metering, winter working and leakage. Challenges: Scottish Water is managed by the Government and is publicly funded – so it is accountable to the public. Customer satisfaction is of course extremely important, and so Scottish Water is subject to what is known as OPA – Overall Performance Assessment, or the equivalent of SIM (the Servic

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