Case Study

REMOVING FRICTION FROM THE CUSTOMER BANKING EXPERIENCE

REMOVING FRICTION FROM THE CUSTOMER BANKING EXPERIENCE

Pages 2 Pages

COMPANY Harmoney LOCATION Auckland, New Zealand INDUSTRY Finance EMPLOYEES 115 SNOWFLAKE BENEFITS • Ingests 50 times more data and runs 10 times faster • Scales on demand, cost-effectively • Supports near real-time insights to drive sales REMOVING FRICTION FROM THE CUSTOMER BANKING EXPERIENCE Matching people who want to borrow money with those willing to lend it, Harmoney is Australasia’s leading licensed marketplace lending platform. Harmoney has matched over 32,000 borrowers ($1 billion in loans) in its first four years alone. Unfortunately, its data warehouse wasn’t providing the analytics necessary to better understand customers, improve the platform experience, and support rapid growth. THE CHALLENGE: Removing friction in the customer experience Customer-facing organization

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