At a glance Industry Healthcare insurance Customer 170 employees 82,000 members Operates in Maine and New Hampshire Challenges Accommodate rapid growth as a start-up Lack of IT infrastructure Scale call center to meet seasonal demands Solutions Contact Center as a Service (CCaaS) Results Easy, rapid scalability Flexible call trees, messages and call routing Cost savings and increased efficiencies Putting care ahead of profit Community Health Options is a new kind of healthcare insurance company—a nonprofit, member-driven “Consumer Operated and Oriented Plan” (CO-OP) that provides comprehensive health insurance benefits to individuals, families and businesses. Operating in Maine and New Hampshire, Community Health Options provides affordable, high-quality health benefits to the

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