Case Study

The Vital Link Between Happy Drivers and Happy Customers

The Vital Link Between Happy Drivers and Happy Customers

Pages 5 Pages

Mexem, a Polish trucking firm with 100 trucks and 450 subcontractors, partnered with FourKites’ NIC-Place to improve visibility and strengthen relationships with both customers and drivers. Previously, managers relied on frequent phone calls to track deliveries, frustrating drivers and wasting time. With NIC-Place’s Data Control Center, Mexem securely shares real-time data with customers like a major Scandinavian steel company, ensuring furnace operations aren’t disrupted by delays. The platform also made onboarding small subcontractors easy, showing them the value of enhanced service through visibility. As a result, Mexem improved efficiency, driver satisfaction, and customer trust.

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