Case Study: Communications, Media & Technology Reimagining service with employee-centric UX and a helpful chatbot A cloud computing company overhauls its enterprise service portal to create a personalized and simplified experience for employees to find what they need quickly. The all-new internal employee service portal created a one- stop destination to meet all 7000 employee’s service needs with enhanced features like improved search by keywords to quickly find and resolve issues. The platform also included a virtual assistant for desktop and mobile devices. The company’s cloud-based service portal product was known for robust, configurable features and domain workflow, however, it lacked human centric design. This lead to an inconsistent user interface (UI), fractured infor

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