Who We W orked With A global financial services provider with total assets of $1.9 trillion WhA t the C oMPANY Needed To improve its collections process by addressing fragmented operations, inefficient manual processes, limited controls, and aging systems ho W We heLPed ? Performed an end-to-end diagnostic of the collections operations ? Conducted a maturity assessment against best-in-class collections processes ? Identified key areas of opportunity to drive transformation WhA t the C oMPANY Got We built a transformation roadmap that would deliver: ? A 5% increase in funds collected and a 30% reduction in compliance breaches ? Up to a 15% increase in Net Promoter Scores due to improved customer experience ? Better controls, which lowered error rates to <0.5% ? A 34% annual expense

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