Overview The only way any organization is able to create, accumulate , and deliver value to its customers is through collaboration across the organization. There is no other way. Can any box on the organization chart, by itself, deliver value outside the organization? No, it can’t. This is the meaningful message of process-based management. Organizations must reimagine their operations as value creation and delivery flows. A practical and pragmatic approach to understanding the organization as a system for value creation, accumulation, and delivery is required. Clear links between strategy and operations must be defined. Mechanisms for identifying, managing, and improving organizational performance must be realized. The 7Enablers of BPM describes how process-based manageme

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