Who We W orked With A leading provider of auto finance products in Australia and in the UK. WhA t the C oMPANY Needed Delinquencies brought under control, operational inefficiencies eliminated in collections, and improved response times. ho W We heLPed We analyzed the collections landscape, redesigned dialer operations, automated operations to eliminate manual processes, and enhanced customer experience with self-service tools. WhA t the C oMPANY Got Outbound call inventory reduced by 20%, up to 50% reduction in inbound call volume through self-service, 1% increase in annual revenue by identifying unprofitable accounts, and improved customer experience. CASe S t Ud Y An auto finance firm takes the lead in automated collections Applying digital to deliver a best-in-class collections

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