Regulatory Change Programme – Vulnerable Customers

2 Pages

CASE STUDY REGULATORY CHANGE PROGRAMME - VULNERABLE CUSTOMERS Retail bank Mark Lanham Senior ConsultantCHALLENGE • Our client, a top 10 UK mortgage lender, had been considering its overall approach to vulnerability since the publication of the FCA’s Occasional Paper 8. • Huntswood were engaged to support the delivery of the firm’s initial gap analysis and implement both tactical and strategic interventions to bring the firm in line with

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Regulatory Change Programme – Vulnerable Customers

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