Reducing “Cost to Serve” for a leading financial services provider; identi?ed potential to reduce customer service and contact center operations costs
Reducing “Cost to Serve” for a leading financial services provider; identi?ed potential to reduce customer service and contact center operations costs
2 PagesC A S E S T U D Y B A N K I N G A N D F I N A N C I A L S E R V I C E S process · analytics · technology About the client The client is a leading financial services provider with a customer base of more than 10 million customers across 20+ countries. Industry Banking and Financial Services Business need addressed The client was looking to lower the cost to serve its producers and end customers for their voice and back office operations. The
