DESIGN • TRANSFORM • RUN Business process management generates $105 million business impact for a leading US financial services firm Generatin G Bankin G anD financial ServiceS impact Case Study client One of the world’s largest automotive financial services companies industry Banking and financial services Business need addressed Improvement in the client’s collections function across several interrelated areas impacting delinquency roll rates, leading to improvements in controllership, compliance, process knowledge, and talent retention Genpact solution A business process management system standardized and tracked collection processes, an IT upgrade boosted the number of connects per hour to improve handling time, and new system features and restructured performance fee

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