Leading healthcare services provider enhances member satisfaction, boosts compliance, and reduces costs with Lean Digital
Leading healthcare services provider enhances member satisfaction, boosts compliance, and reduces costs with Lean Digital
4 PagesDESIGN • TRANSFORM • RUN Leading healthcare services provider enhances member satisfaction, boosts compliance, and reduces costs with Lean Digital SM GENERATING hEALThc ARE IMPAc T Case Study client A leading US-based integrated pharmacy benefits manager (PBM) and health care services provider Industry Healthcare Business need addressed • Long wait times for policy enhancement and claims processing resulted in higher customer query volumes and member dissatisfaction • Delays in regulatory reporting exposed the organization to compliance risks and penalties • Existing technology infrastructure required a high degree of manual intervention and consumed vital resources from other subsystems and processes Genpact solution Using Lean Digital SM principles, the PBM transforme
