REDUCED OPEN ENROLLMENT WORKLOAD BY 75% HOW A LAW FIRM CASE STUDYCASE STUDY 2 For a Florida-based law firm, client satisfaction is the name of the game. With over 140 employees across four locations, the firm’s two HR team members are focused on providing a top-tier employee experience. But outdated processes with messy paper trails kept that team from its most important goal: helping employees. One of the biggest hurdles HR needed to overcome? Open enrollment. CLIENT INFO » 140 employees » 4 locations » Based in Florida CHALLENGE Under a previous provider, the firm’s HR manager couldn’t get the help she needed to streamline enrollment processes. Every time she called the company for help, she had to maneuver through complicated phone trees and automated answers. “If t

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