IN-DEPTH CASE STUDY THIS IS HOW i CRM: REDGLAZE GROUP ALIGNS THE ENTIRE TEAM TO DELIVER CUSTOMER SUCCESSRedglaze Group - 2 SugarCRM INTRODUCTION Mention the “Friday meeting” within the offices of the Redglaze Group and eyes roll. About 20 staff hours burned each week, as the accounting department and project managers parsed each project for invoicing or payments. “A real time eater,” laments CEO Dean Jessick. Today, the meeting is gone,

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