Drive better interactions and increase retention It’s more important than ever to interact with customers at key milestones—whether they contact you or you reach out to them. Instead of a disjointed experience with scheduling delays, kick off a strong partnership and maintain engagement with customers through renewal time. Appeal to your customers’ needs and support your CS team to drive adoption, improve customer health, and increase retention and account expansion. Customer-facing teams strive to provide superior service, but customers’ expectations are continuously increasing. It’s a challenge to efficiently schedule handoffs, onboarding calls, training sessions, renewal conversations, and tech support interactions.

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